Frequently Asked Questions

TurboCourt Customer Support and the Courts cannot provide legal advice. We can help with technical questions regarding this program and some questions regarding the court/agency process. If you have a question of a legal nature, we recommend you contact an attorney.

The following frequently asked questions address most of the questions about using TurboCourt.

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Arizona

Frequently Asked Questions

2nd Amendment

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Introduction

Q:       How do I use this program?

A:        Click the TUTORIAL button on the upper right corner of the Welcome Screen to learn     more about how to use this program.

Have any questions about the topic?

  • Read the FAQs (Frequently Asked Questions) in the green Question? box on the right side of the screen. Click on the question to learn more about that topic.

Ready for the next question?

  • Click the NEXT button at the bottom of each page. If you click on the page link without clicking the NEXT button, the program will NOT save your information.

Want to view a page you’ve already filled out?

  • Click on the page link on the left side of screen or the Section links at the top of the screen.

Want to take a break?

  • Click on the Save/Retrieve link in the upper right corner. You won’t lose your information, and you can protect your information with a password.

NOTE:           If you stay on the same page for more than 30 minutes, without selecting the Save/Retrieve option, your information will be lost.

Some Internet Service Providers (ISP) drop your connection if you stop typing for     more than a few minutes. If this is happening to you, check with your ISP for more information.

What is electronic filing (“e-Filing”)?

  1. E-Filing is a way of delivering documents to a court through the internet.

Why would I want to e-File my document?

  1. E-Filing is more convenient than traditional filing methods. You may submit your documents 24 hours a day, 7 days a week.

Is e-Filing Mandatory?

  1. Effective April 2, 2012, all attorneys will be required to file electronically using AZTurboCourt. An exception is attorneys from legal service organizations. If you are not an attorney, you may file electronically using AZTurboCourt or you may continue to file paper documents.

Are there different Rules of Procedure for documents filed electronically and documents filed in paper format?

  1. No. The same Rules of Procedure apply to both methods of filing. However, if you are e-Filing, you do not need to file or lodge any original documents or hard copies of those documents. Additionally, Administrative Order 2012-02 applies. Click here to view Administrative Order 2012-02.

Does e-Filing change how I need to serve my document?

  1. No. You will still need to serve the documents by following the Arizona Rules of Procedure. Click here to view these rules.

Is the electronic file the official court file?

  1. Yes.

What kinds of documents can be e-Filed?

  1. You will be able to e-File most of the documents that have been traditionally filed with the court in paper. There are a few exceptions. For example, you cannot e-File documents that have been sealed by court order. There is a document list in the AZTurboCourt questionnaire that you may choose the type of document that you are e-Filing.

What documents are open to the public?

  1. Any document filed with the court is open to the public unless that document has been restricted for viewing or the case has been sealed by court order.

Can I view other documents related to my case through AZTurboCourt?

  1. Probably. Once your documents have been accepted for filing, you can access other documents filed electronically in your case by selecting the View Court Case Information tab within the accepted form set. There you will see a list of electronic documents accessible in your case. Documents in Juvenile and Mental Health cases, along with documents in any sealed case, will not be accessible electronically. Sealed documents filed electronically will be included in the document list but may not be viewed electronically.

If documents in your case are filed in hard copy rather than electronically, at present they may not be listed in the document list.

Can I save (case, party, attorney, etc.) information I’ve entered into AZTurboCourt and come back to it later?

  1. Yes. Click the “Save/Retrieve” link at the top of the web page.

How does Save/Retrieve work?

  1. The Save/Retrieve button allows you to save your answers for reference or for future changes. You can return to this website as often as you like and retrieve the file that contains your answers.

Note: Save your work often. Your work is not saved automatically. If you do not answer all the questions your information will be lost after a period of time.

Getting Started

Why do I have to create a username and password?

  1. This helps the court ensure the security of the documents and the integrity of the case files. It also helps the court verify the identity of the person submitting the documents.

Can I submit documents for filing immediately after I have created a username and password?

  1. Yes.

What should I do if my username or password becomes compromised?

  1. Change your username and password by clicking on the “Login” link (upper right side of page). If you believe that your credentials have been used inappropriately, please contact the AOC Support Services at (602) 452-3519 or 1-800-720-7743 or the Court to which you are submitting the filing.

What is the process for filing a document electronically?

  1. This is a summary of the steps you will need to take.
  2. Create a document that is either a text searchable .pdf, .docx or .odt format.
  3. Log into your account.
  4. Identify the case(s) you wish to file in or complete the case initiation questionnaire.
  5. Describe the document(s) you wish to file and attach the document(s).
  6. Review and submit your filing.

You will receive an email confirming your submission was received by the court.

Note: The e-Filing system will perform various checks to ensure that your submission complies with the Terms and Conditions of this Website. If you do not receive the confirmation email, contact the AOC Support Services at (602) 452-3519.

Where can I find instructions for using AZTurboCourt?

  1. There are several places to find instructions: 1) Most pages have FAQ boxes for the topics covered on that page. You can find the box on the right side of the page in green font; 2) A tutorial is available on most pages. You can find this below the FAQ box and on the upper right corner of the page; 3) There is additional information in the “info” link on the top right portion of the page and in the “i” symbols on the page.

Also, click here for the AZTurboCourt Statewide e-Filing User Manual.

Registration Questions

How do I register to e-File?

  1. If you are an attorney in a firm, your firm will need to designate and register an administrator before you can file as an attorney with the firm. The administrator will have access to all documents filed by the firm. After your administrator has registered, you may register as a member of your firm.

If you are an individual representing yourself, you will automatically be the administrator.

 If I am unable to register, what do I do?

  1. In order to submit your registration information, you need to review the terms and conditions by clicking on the link at the bottom of “step 2 Account Details” and check the box next to “I agree to the terms and conditions in the User Agreement.”

If you click on the “I agree…” box and still are unable to register, contact the AOC Support Services at (602) 452-3519 or 1-800-720-7743.

If I forgot my username/password, what do I do?

  1. You can obtain your username and reset your password by clicking on the “Login” link (upper right side of the page) then click on “Forgot your password? Click here.” Next, enter the e-mail address that you provided when you registered for e-Filing. Click on the “Next” button. Answer the security question that you setup at registration then click on the “Next” button. An email will be sent to you containing your username and instructions on how to reset your password. Your username and password will not expire.

REMEMBER: Your password is case-sensitive. You may want to try your password again before resetting it.

How do I update my contact information and/or change my username

            and password?

  1. You may update your information or change your username and password after logging in by clicking on the “My profile” link on the left side of the page.
Document Submission Questions

Is there a fee to use AZTurboCourt?

  1. Yes. There is a $6.00 non-refundable application fee each time you file a submission. A submission may include up to 4 lead documents plus their required attachments such as a certificate of service.

How much are the required filing fees?

  1. For a list of filing fees for documents filed in the Arizona Supreme Court and the Court of Appeals, click on the “Check Your Fees” section in the application.

How can I pay the fees online? 

  1. AZTurboCourt accepts debit cards, Visa, MasterCard, American Express, Discover. You may also setup a Paypal account or use an existing Paypal account.

What if a filing fee is charged in error when I am attempting to submit documents?

  1. Review and confirm the information you provided when you completed the form set.

If the error is not resolved, contact AOC Support Services at (602) 452-3519 or 1-800-720-7743 for further assistance. You should not proceed with your e-Filing until the fee information can be verified as correct.

When will my document be deemed filed?

  1. Submissions that are accepted by the Court will be considered filed if delivered by 11:59:59 p.m. Mountain Standard Time (Arizona does not follow daylight savings time) for a particular day.  If submitted after this time they will be considered as submitted the next day.

What type of cases can I e-File?

  1. You may e-File documents in almost every case type in the Arizona Supreme Court

and/or the Arizona Court of Appeals, Division One. Filings in the Arizona Supreme Court related to proposed Rule changes must be made via “Court Rules Forum.”

  1. Can I e-File documents for more than one case at one time?
  2. Not at this time. Please click here for the AZTurboCourt Statewide e-Filing

User Manual.

Can I e-File more than one document in a case at one time?

  1. Yes. You can submit up to 4 lead documents and their required attachments such as a certificate of service or a certificate of compliance.

What is the size limit of each document for e-Filing?

  1. Each lead document and required attachment cannot exceed 10 MB.

If I e-File a document that bears a signature, do I still need to file a hard copy

            with an original signature?

  1. No. Original and multiple hard copies are no longer required when submitting documents electronically.

How do I sign my document before e-Filing it?

 

  1. Type “/s/” on the signature line and your name under the line.

If my document cannot be transmitted, what do I do?

 

  1. If the document you are trying to submit cannot be transmitted, the website should

give you a message why it cannot do so. If the problem persists, please contact the  AOC Support Services at (602) 452-3519 or 1-800-720-7743.

 

 

How do I file a Response to a Cross-Petition for Review or a Response to a Cross-Petition for Special Action or a Response to a Cross-Appeal in the Arizona Supreme Court?

 

  1. Choose from the lead documents list: RESPONSE –Petition for Review to Arizona Supreme Court or RESPONSE-Petition for Special Action or RESPONSE – Notice of Appeal.

Clerk’s Office Procedural Questions

How will I know if my document is accepted or rejected for filing by the Clerk’s Office?

  1. If you chose to receive email notification upon registration, you will receive an email sent to your registered email address that will tell you whether your document has been accepted for filing. If the document has been rejected, the email will state the reason(s) for rejection. You may also check for messages by signing into AZTurboCourt and by clicking on the form set number for the submission name of the document you submitted for filing.

How long will it take for the Clerk’s Office to accept or reject my documents?

  1. Usually, the Clerk’s Office will review documents within two business days from the date of submission. Please keep in mind that the Clerk’s Office is closed on Saturdays, Sundays, and all State holidays.

How do I get a file-stamped copy of my e-Filed document?

  1. You will be notified within your AZTurboCourt account and also by email (if you elected to receive emails from AZTurboCourt), when your document has been accepted for filing. You will also be able to view/print the “endorsed” cover page that is a digital file-stamp of when the document was filed in the Clerk’s Office. If you need a physical file-stamp on a document copy, you can request that from the Clerk’s Office for a copy fee of $.50 cent per page.

What if I inadvertently file the wrong document?

  1. Please call the court to which you submitted the e-Filing.

If I e-File during non-business hours, what date is my document officially filed?

  1. If your document is accepted for filing after review by the Clerk’s Office, the

document will be filed as of the date it was submitted for filing. Keep in mind: Submissions that are accepted by the Court will be considered filed if delivered by 11:59:59 p.m. Mountain Standard Time (Arizona does not follow daylight savings time) for a particular day.  If submitted after this time they will be considered as submitted the next day.

Technical or Other Questions

What hardware and software does e-Filing require?

  1. Please go to the Help link to view these requirements. The link for Help page is on the top right-hand corner of the window. The Browser Settings link will be to the top left-hand side of that window.

How do I convert my document into a text-searchable PDF, ODT or DOCX document?

  1. There are numerous tools available for converting your documents into text-searchable PDF. Refer to the Adobe web site at http://www.adobe.com. Download Adobe Reader to open PDF files created by above PDF converters at http://www.adobe.com/products/reader/.   To convert a word document to ODT, click on “save as” and then drop down the save as format to ODT. Any document created in Word 2007 or higher will be in DOCX format. AZTurboCourt supports these formats. PDF documents are “read only” documents that cannot be easily altered. DOCX allows a court to use BriefTools. ODT documents are useful because they require less space.

If I am not receiving emails from TurboCourt Customer Service regarding my submission, what should I do?

  1. If you signed up for email notification when you registered, you should have received an email indicating that your submission was received by the court system. If you have received this email, the Clerk’s Office should respond to submission within two (2) business days after receiving your submission.

More reasons that might cause you not to have received an email notification from TurboCourt Customer Service:

If the time period has elapsed or you did not receive the first email, you should ensure that your computer’s access to the Internet is functioning properly and that your email account is able to exchange messages with other email accounts via the Internet. You may want to check the settings on your email account and/or special software you may be using to protect your account from spam (e.g., anti-virus software) so that your computer does not identify email from TurboCourt Customer Service as “junk” or “spam” mail.

If your computer’s Internet and email accounts are functioning properly, please contact the AOC Support Services at (602) 452-3519 or 1-800-720-7743.

How secure is my e-Filing?

  1. AZTurboCourt uses security features that are similar to those used by banks and sites where you make purchases using credit cards.

What if I have additional questions?

  1. For technical assistance regarding AZTurboCourt, contact the AOC Support Services at (602) 452-3519 or 1-800-720-7743.

New Hampshire Judicial Branch

Frequently Asked Questions

Updated: 9/24/14

Download PDF version

  1. General Information

Q: How to use this program?

A: Click the TUTORIAL button on the upper right corner of the Welcome Screen to learn more about how to use this program.

Have any questions about the topic?

 Read the FAQs (Frequently Asked Questions) in the green Question? box on the right side of the screen. Click on the question to learn more about that topic.

Ready for the next question?

 Click the NEXT button at the bottom of each page. If you click on the page link without clicking the NEXT button, the program will NOT save your information.

Want to view a page you’ve already filled out?

 Click on the page link on the left side of screen or the Section links at the top of the screen.

Want to take a break?

 Click on the Save/Retrieve link in the upper right corner. You won’t lose your information, and you can protect your information with a password.

 NOTE: If you stay on the same page for more than 30 minutes, without selecting the Save/Retrieve option, your information will be lost.

 Some Internet Service Providers (ISP) drop your connection if you stop typing for more than a few minutes. If this is happening to you, check with your ISP for more information.

 

Q: What documents are open to the public?

A: Any document filed with the court is open to the public unless the entire case is confidential or the document has been deemed confidential or the case has been sealed by court order.

 

Q: How does Save/Retrieve work?

A: The Save/Retrieve button allows you to save your answers for reference or for future changes. You can return to this website as often as you like and retrieve the file that contains your answers.

 NOTE: Save your work often. Your work is not saved automatically. If you do not answer all the questions your information will be lost after a period of time.

 

2. Getting Started

Q: Can I submit documents for filing immediately after I have created a username and password?

A: Yes.

 

Q: What should I do if my username or password becomes compromised?

A: Change your username and password by clicking on the “Login” link (upper right side of page). If you believe that your credentials have been used inappropriately, please contact the NH Judicial Branch at 1-855-212-1234.

 

Q: What is the process for filing a document electronically?

A: This is a summary of the steps you will need to take.

  1. Log into your account.
  2. Complete the questionnaire.
  3. Review and submit your filing.

 You will receive an email confirming your submission was received by the court.

 NOTE: The e-Filing system will perform various checks to ensure that your submission complies with the Terms and Conditions of this Website

 

Q: Where can I find instructions for using TurboCourt?

A: There are several places to find instructions:

  1. Most pages have FAQ boxes for the topics covered on that page. You can find the box on the right side of the page in green font.
  1. A tutorial is available on most pages. You can find this below the FAQ box and on the upper right corner of the page.
  1. There is additional information in the “info” link on the top right portion of the page and in the “i” symbols on the page.
  1. Registration Information

Q: How do I register to e-File?

A: Click Register and complete the contact information and account information screens.

 

Q: If I am unable to register, what do I do?

A: In order to submit your registration information, you need to review the terms and conditions by clicking on the link at the bottom of “step 2 Account Details” and check the box next to “I agree to the terms and conditions in the User Agreement.” If you click on the “I agree…” box and still are unable to register, contact the NH Judicial Branch at 1-855-212-1234.

 

Q: What do I do if I forgot my username and password?

A: You can obtain your username and reset your password by clicking on the “Login” link (upper right side of the page). Then select “Forgot your password? Click here.” Next, enter the e-mail address that you provided when you registered for e-Filing. Click on the “Next” button. Answer the security question that you setup during registration then click on the “Next” button. An email will be sent to you containing your username and instructions on how to reset your password. Your username and password will not expire.

 REMEMBER: Your password is case-sensitive. You may want to try your password again before resetting it. 9/24/14

 

Q: How do I update my contact information and/or change my user name and password?

  1. You may update your information or change your username and password after logging in by clicking on the “My profile” link on the left side of the page.

 

  1. Document Submission Information

Q: What are the required filing fees?

A: For a list of filing fees for documents filed in the New Hampshire Circuit Court, click on the “Check Your Fees” section in the application.

 

Q: How can I pay the fees online?

A: New Hampshire TurboCourt accepts MasterCard, Visa and Discover.

 

Q: When will my document be considered filed?

A: In most instances, your file date is the date you submit your document, pay any fee that is due and receive a confirmation from the e-filing system that your document was received. If that all happens before 11:59:59 PM on a particular date, that is your filing date. There are exceptions to this which are explained in the Electronic Filing Rules.

 

Q: What type of cases can I e-File?

A: At this time, you may file new small claims cases in the district division. For a list of court locations accepting e-filed cases, please see http://www.courts.state.nh.us/nh-e-courtproject/electronic-services.htm NOTE: E-Filing is only available in new small claims cases. It is not available in small claims cases that started in a paper format before e-Filing began at each individual court.

 

  1. Clerk’s Office Procedural Information

Q: How will I know if my document is accepted or rejected for filing by the Clerk’s Office?

A: If you chose to receive email notification upon registration, you will receive an email sent to your registered email address that will tell you whether your document has been accepted for filing. If the document has been rejected, the email will state the reason(s) for rejection. You may also check for messages by signing into TurboCourt and by clicking on the Form Set Number for the submission name of the document you submitted for filing.

 

  1. Technical or Other Information

Q: What are the system requirements for electronic filing?

A: http://www.courts.state.nh.us/nh-e-court-project/docs/TurboCourt-System-Req.pdf

 

Q: What are the required document format and attachment requirements?

A: http://www.courts.state.nh.us/nh-e-court-project/docs/TurboCourt-doc-attach.pdf

 

Q: What if I have additional questions?

A: You may contact the NH Judicial Branch at 1-855-212-1234.